As a business in the hospitality or tourism industry during these tumultuous times, you want to know that someone has your back. At Front Desk Supply, we’re proud to continue bringing you a premium “one stop shop” for the supplies your hotel or motel needs. And we’re always looking for ways to better serve you!
After your Front Desk Supply purchase, you likely received an email from us like this:
That’s because at Front Desk Supply, we’re in the people business as much as the hotel supply business. We’re passionate about bringing your ideas to life with creative designs and consistent branding, but we also care about making your experience with us as convenient, simple, and satisfying as possible.
By asking for your honest feedback, we can inform decisions with your needs in mind and better care for you in the future. In fact, customer feedback has been monumental in helping us build our business to serve you in the best way possible!
After every order, we send a survey to you to collect our Net Promoter Score (NPS), which gives us insight into your opinions on the quality of our products, customer service, and more. In reviewing our customer responses, it’s been exciting for us to find that:
- 100% of customers who completed the survey would recommend FDS to a friend or colleague.
- 100% of customers who completed the survey had 0 issues with their order.
We also received constructive feedback that we happily implemented because we genuinely appreciate and believe that our customers’ experience is the only real way to measure our performance as a business. And we’re dedicated to continuing this process!
Do You Have Feedback on FDS Products or Customer Experience?
We’re committed to you; positive or negative, we want to hear your feedback. After placing an order with Front Desk Supply, please be sure to take the survey you receive via email so we can continue to serve you better all the time and improve your experience with us!
Unsure about how to help your hotel continue functioning successfully during these changing times? Download our Free Hotel Checklist. This list provides your hotel with information on how to keep your doors open safely and successfully.
Many of the items on our hotel checklist are available for purchase on our new website.