Strong communication with guests is one of the hallmarks of a successful hotel. Being able to effectively speak to your guests in both verbal and nonverbal ways can make the experience better for everyone involved, and hotel signage is one of the most useful methods...
This year has been unlike any other. The normal travel patterns of years past have been thrown out the window, especially when it comes to vacationing. As a hotel owner, knowing what to expect is important to ensure your hotel is appropriately stocked and ready for...
In the midst of a global pandemic, many people hold different levels of concern and take their own precautions to stay protected against the virus. Some are worried about contact with others, work hard to stay home, wear masks at all times, and maintain distance....
When guests come to visit your hotel, the check-in process is almost always their first point of contact with employees. This interaction can quickly set the tone for the rest of their stay. During the global pandemic, it’s necessary to change some of your normal...
Each step of your hotel’s reopening plan has been thoughtfully designed – you have proper safety measures, sufficient cleaning supplies on hand, and protocols in place should an emergency occur. All of the big items are ready to go, but have you sufficiently prepared...
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