Stashed away in the crevices of many wallets, you can find at least one old hotel key card. As the most common keepsake for hotel guests, room keys can be a way your guests remember their hotel experience. In the hotel industry, guest satisfaction is everything,...
Is your boutique hotel ready for the holiday rush? Countless travelers will be opting in for a hotel stay this year, which means your team will need to be prepared. This huge wave of guests will be a major source of revenue for hotels this winter. However, if your...
For any independent and boutique hotel, genuine customer satisfaction is everything. It is what builds loyalty and keeps them coming back time and time again. Ready to greet guests the second they walk in the door, the hotel concierge is their go-to person for...
After a long, delightful vacation, hotel guests are normally not ready to go back to reality. As they finish checking out, the last thing they need to take care of is picking up their car at the valet. Valet services are not only the first impression for guests...
In most locations across the country, guests have endless options of hotel brands to choose from. With unique and convenient stays rising in popularity, it’s crucial to keep brand loyalty and guest retention at the top of your hotel’s priority list. Every minor...
April 19, 2018 – – It’s been said that people are creatures of habit and travelers even more so. A 2013 New York Times article stated that upward of 20 percent of a hotel’s travelers can contribute up to 60% of the revenue. (NYT, October 7, 2013 “Hotels...
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