Stashed away in the crevices of many wallets, you can find at least one old hotel key card. As the most common keepsake for hotel guests, room keys can be a way your guests remember their hotel experience. In the hotel industry, guest satisfaction is everything,...
Is your boutique hotel ready for the holiday rush? Countless travelers will be opting in for a hotel stay this year, which means your team will need to be prepared. This huge wave of guests will be a major source of revenue for hotels this winter. However, if your...
Exceptional customer service is a high priority in every industry, but it is especially important in the hotel business. When booking a weekend stay, guests are looking for a memorable experience and dynamic customer service that extends beyond the standard...
For any independent and boutique hotel, genuine customer satisfaction is everything. It is what builds loyalty and keeps them coming back time and time again. Ready to greet guests the second they walk in the door, the hotel concierge is their go-to person for...
After a long, delightful vacation, hotel guests are normally not ready to go back to reality. As they finish checking out, the last thing they need to take care of is picking up their car at the valet. Valet services are not only the first impression for guests...
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